Shipping and returns
How much does shipping cost?
Standard shipping to our selected areas have certain costs! However, prior to confirming your order, you’ll be able to select expedited delivery options and review the prices for each option.
When will my order arrive?
We work to fulfill our orders as promptly as possible. Our warehouse begins processing your order within 1-3 business days after it is submitted. Keep in mind that packages aren’t transported over weekends or local public holidays.
Please note that our expected time frames are estimates and can vary due to factors outside of LESCAUT’s, and the courier’s, control.
Unfortunately, due to shipping exemptions, if your country is not available in our checkout we are unable to ship there at this time.
We also cannot ship directly to APO/FPO, PO BOX or Parcel locker addresses. Since we cannot track packages after their arrival at these drop-off points, we are reluctant to make shipments that may be misdirected or lost.
Will I be able to track my order?
No… We are a start-up and for now we are still working on our logistic flows, but we are sure we’ll be able to get track numbers as soon as possible.
What if my watch gets damaged during delivery?
Please carefully examine your package as soon as it arrives. If any of your ordered products are damaged (whether visible or hidden) during transport, please report the damage to the carrier within 7 days. Transportation damage must also be reported to LESCAUT within 7 days of receiving your order.
From where are orders shipped?
All of the orders are being shipped from Europe, Antwerp.
Will I have to pay international taxes and duties?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 21% of the euro amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.
LESCAUT cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.
Customers that will place an order with a European Union delivery address, will not be subject to import duties as we will ship the products from our warehouse in Europe.
We do not make partial shipments which means that we will wait to ship until all the products you ordered are available. Unfortunately, we are not able to facilitate customers picking up their orders directly.